Building Resilience Together as a Company Through Turbulent Times

Building Resilience Together as a Company Through Turbulent Times

It is difficult for any company’s senior leadership to manage in the best of times, what more when the Covid-19 pandemic created an entirely new set of challenges and only recently to add on another set of challenges i.e. to navigate a flood crisis when Covid-19 is hardly over.

The floods that recently hit our nation in December 2021 have also brought about circumstances which were impossible to foresee. Our teams were juggling unprecedented influx of requests from customers whose premises have been impacted by the floods. Needless to say, these were all urgent requests! At maclean we quickly activated our Disaster Recovery Plan; spontaneously carried out by our teams. In no time, our crews were mobilized to aid in the post flood clean up. We are ever grateful to our teams.

To put the damage in perspective, the recent floods have brought between *RM5.3bil and RM6.5bil in losses that affected 50 districts (according to the Statistics Department of Malaysia). According to the National Disaster Management Agency, a total of **125,490 people were displaced.

It is most unfortunate that some of our colleagues were not spared and were part of the statistics above. They could relate that the experience as one of the darkest times for them and their families. While some colleagues were trapped for days in their homes before any relief could reach them, some managed to be evacuated to relief centres.

Colleagues who were trapped in their houses had to go without food, sleep and even electricity. Whatever they could scour as food was given to their children first. The food eventually ran out. The aftermath left by the floods was equally shocking, some colleagues returned homes to find them covered in mud and totally wrecked. It was almost a sight of ground zero, an empty shelter. 

The beds were gone; furniture soaked in mud and most of the electrical appliances were completely beyond repair. Their vehicles were totally damaged, having been submerged in flood water for days. There was no way of salvaging their precious belongings in time as most were washed away swiftly by the strong currents. It was a devastating sight that no one deserves to be in.

While having to manage and attend to our customers’ urgent requests, there sits at the back of all our minds, with great concern over colleagues and their families who were impacted by the floods. As part of any company’s leadership team, it is our responsibility to ensure not only our clients, but our colleagues are well taken care of in both the best and worst of times.

We can derive many lessons from the recent floods but amidst all of them is to see our teams rise above the circumstances. We are most grateful by the increased camaraderie among our colleagues and the ability to care which resonated within our company.

Lending a Helping Hand in Times of Needs 

Many of our colleagues came together to contribute their personal time and money to aid colleagues who were in need. In addition to these contributions, the management certainly welcomed and highly commend the efforts of the team in setting up “Misi Bantuan Kemanusiaan”, a project that reaches out to colleagues who were impacted by the floods with food and necessities and any forms of immediate relief.

Maclean places utmost importance on the welfare of their employees. A Disaster Relief Fund (DRF) has been set up long before the Covid-19 pandemic and/or the recent floods. The DRF is a collective fund, set up to provide means of support in times of hardships and emergencies faced by employees. As soon as the flood areas were safe to enter, our people set out in droves to dispense aid to colleagues affected by the flood. Care packages like food, drinks, medicines and clean clothing were distributed to them. 

The Disaster Relief Fund was able to provide financial aid to 28 affected colleagues’ homes. In tandem, maclean’s management provided additional financial aid to each colleague’s home that has suffered extensive damage.

According to Azmie, maclean’s Misi Bantuan Kemanusian project relief representative said it was truly a heartwarming moment in that heart-breaking situation and to see the relief on the faces of our colleagues who were plagued by the disaster.

“Our colleagues were so grateful and thankful for the timely assistance rendered by maclean and our dedicated team. Even their neighbors were singing praises as they had witnessed the caring ways in which maclean was able to help restore the staffs’ livelihoods and return to normalcy in a relatively short time," said Azmie.

Moving Forward, Together as One

The efforts, time and focus that were spent in navigating the floods can be overwhelming, definitely an unprecedented test of our resolve and resilience. While we lead with our heads with all the planning and disaster recovery in place; we also guide with our hearts. Doing what’s right will resonate well not only with those in need but the entire workforce. Lastly, we don’t stop, as a company we continue to keep moving forward and persevere through every challenge together.

Beyond Cost Effective Solutions

“Thank you, Maclean team, for the good support and on time completion of the cleaning activities as required at the Phase 2 cafeteria and Phase 2 new wing office floor without any delays which met client satisfaction.”


“The final cleaning has come to an end today. We appreciate your team's full commitment and cooperation in ensuring the successful completion of the cleaning work at Plot H. Your site person in charge and his team has performed well throughout the cleaning period. Their prompt response and action as well as their workmanship on the end-product satisfied us.”


“I would like to take this opportunity to first, thank you for the 9 years of services to the hospital. Maclean has offered a top-level cleaning service with the magnificent team of client service right down to the cleaner.

I am particularly writing to appreciate the cleaner, namely BAL BAHADUR, M. SUMON and MASLINDAH for their professionalism and exceptional work ethic. They are punctual, dependable and presented with more than what has been asked of them.”


“We are writing to express my sincere appreciation for the exceptional work of the cleaning crew who was responsible for maintaining the cleanliness of our office premises. Over the past few weeks, we have observed the excellent work that Nur Alom has been doing, and we must say that his dedication and professionalism are truly commendable.

I have personally witnessed Nur Alom going the extra miles to ensure that the office is clean and hygienic especially during these challenging times post pandemic. His commitment to maintaining a clean and safe environment has been exceptional, and he has made a significant contribution to keep our workplace safe and healthy for all employees. “


“We would like to express our thanks towards janitor Suriakala for excellent cleaning services rendered during Deep Cleaning activities on 14th and 28th January 2023. As well, we find her job deliverance is excellent and committed on daily routine tasks.

Hereby, we extend our thanks to Bobby, Fahmi for their prompt response of any inquiries and replacement planning during janitor's absence. We are also thankful to be supported by the Maclean team for

  • deep cleaning upholstery office chairs, sofa
  • fabric wall meeting rooms
  • fabric cubicle – employee workstation areas
  • lobby reception, breakout area, workstation area
  • floor scrubbing at carpeted area total approximately 3,617sqft
  • floor scrubbing at pantry vinyl floor area"

“Excellent cleaning services. Prompt response of any inquiries and fast planning during your janitor on leave”


“Excellent service during the summer break for the school opening preparations - efficient, gracious customer service, the level of detail and accountability you have demonstrated on the housekeeping service.”


Our Supervisors and Crew Are Well Trained

“I received a verbal compliment from client on Crew’s performance & improvement after we had engagement meeting. Well done and keep up the good work!”


“Services provided by the crew on site was good and amazing, especially the head of the crew obviously showing his excellent performance on managing his team that provided high quality cleanliness service throughout the year. They have shown a great team spirit and hope this can continue and maintained in future. I would also take this opportunity to congratulate Miss Nadia who trained such a good team and of course your good services to our company as well.”


“Thank you very much for the team you lead! Professional and high efficiency!”


“Convey our outmost appreciations for the excellent service provided to our team in Bayan Lepas. Your team, which is Samy and his supportive team, have been doing great jobs & supported us. Samy has been committed to all the tasks given with fast response from him & the teams.”


“Formally and sincerely express our gratitude for the amazing honesty your team shown during recently lost and found case. Nurhayati Binti Abdullah had shown exceptional discipline and dedication to her daily work. Her actions directly impacted our image and Maclean directly benefited the team and company on a greater level. Once again, thank you for the leadership shown by Maclean’s management team – Kak Mis on the diligence and integrity adopted for all the team on the site.”


“Layanan yang sangat baik, berdisiplin, komited, sabar, berbudi bahasa dan sentiasa positif.”

3S Centre

“Thank You for the Good Service. I would like to express my deep appreciation for the women who are doing the cleaning at our premise. I am very satisfied with their work! I would like to thank Diana (supervisor) and Sajib who always monitor and ensure someone to cover when the cleaners go on leave. Good teamwork and dependable.”


We Are Well Versed with Various Industry Compliancy Requirements

“Congratulations “Maclean Team” as all cleaners have successfully passed the EHS training that was conducted on site.

We are satisfied with their service”


“Thanks for your team’s kind support to maintain the cleanliness of our LMM plant during our two important events:

(1) EHS Corporate Audit

(2) EHS Plan Forum Recognition”


“Thank you very much for giving 100% support and for ensuring we followed and maintained proper social distancing amid the events.”


“Gratitude for Maclean’s performance and support during our compliance audit held last October. Maclean’s team has made so much effort in order to keep our business running with full compliance. It's a good image that we comply to every legal requirement that was relevant with Maclean’s help. Maimunah has been key player into this Audit weeks.”


“Many thanks to Zura for the last compliance audit which covered compliance in pharmaceuticals.”


“Our management would like to take the opportunity to sincerely thank you for the excellent service provided to our facility especially for the fresh goods department, for maintaining cleanliness as per our standard.”


“Able to answer questions from Auditor during ISO Audit.”


Understanding Urgency and Providing Personalised Attention

“We would like to extend our greatest appreciation to you and your team for all the hard work going the extra mile ensuring everything is ready for the event. We know there were a quite a bit of last-minute requests, but you guys managed to extend your excellent service and that made a difference definitely. We appreciate your contribution and management also relay their appreciation and gratitude to all the Janitor team. Thank you so much for being good support for this event and hope this good performance can be maintained.”


“Hope you are doing great. For the past few months Samy Rau has been supervising our Penang location. We are very grateful that he has been showing his interest and helping me to solve a lot of problems. His presence here during the site visit has made us able to voice up regarding most issues directly. Most pending issues have been resolved. We hope that we will make a better team in future.”


“I would like to take this opportunity to thank Samy and the team, especially Ali Raihan, Sajib Sikdar and all Maclean team members for helping our team on the water leaking issue that happened. Their fast respond to our call during midnight and coming to help us to handle the situation. Keep it up and continue to work together and support our Facilities team.”


“They are remarkable with their attitudes. The way they go above and beyond to ensure that all our events are presented well, their sense of collaboration and attention to detail is greatly valued.”


“I would like to extend our appreciation for the amazing work done by your team on site especially team leader, Maimunah in supporting several occasions of main event. They have been supportive in terms of logistic, pre-event preparation and on top of that making the event running smoothly.

Please pass my appreciation to Maimunah, Sulaiman, Susilawati and Haipah for their support.”


In addition to the above, we are proud and grateful to receive 2 awards from CBRE:

  • Exceptional Service Award 2022 
  • Best Safety and Covid Response Award 2022

So, try us out and experience the Maclean service first-hand. 

To find out more on how we give you the best value for your budget without compromising your health or safety, please connect with us at 03-7773 0300 or

Mar 2022
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