Importance of Occupational Health and Safety Management Systems

Importance of Occupational Health and Safety Management Systems

We’ve got it! The ISO 45001:2018 certification. It’s an international ISO standard for Occupational Health and Safety Management Systems (OH&S).1 It replaces OHSAS 18001 in 2018, and is designed to be compatible with other management systems.2  

Maclean is one of the few leading cleaning service providers in Malaysia with this certification, and achieving it is an important milestone. But what does it mean for our clients? Let’s break down the importance of this certification.


What is ISO 45001:2018?


Think of it as a roadmap to a safer work environment. ISO 45001:2018 provides an effective and comprehensive frame work that helps businesses of all sizes and industries to reduce workplace injuries and illnesses, fostering a work environment that prioritises employee well-being.

Before an organisation is awarded ISO 45001:2018, they have to adhere to a structured 7-level process, encompassing gap analysis, system implementation, documentation, training and awareness, internal audits, certification audit, and finally, certification decision before the certification is granted.


Why is ISO 45001:2018 Important?

Certification could take months to complete. So why do companies do it even though it is not mandatory in Malaysia? It all boils down to this crucial reason – reduce workplace accidents and risks. It also demonstrates a company’s commitment and social responsibility to provide a safe and healthy workplace.

Beyond that, attaining ISO 45001:2018 results in a win-win-win situation for a company, employees, and the clients. Here's how implementing this standard benefit all involved.

1.    Better safety, reduced risks: ISO 45001:2018 helps companies identify and minimise or eliminate risks before they become hazards. This leads to a safer work environment, reduced accidents, and improved employee well-being.

2.    Ensure compliance and legal conformity: Adopting ISO 45001:2018 ensures that Maclean adheres to the latest OH&S requirements. This helps to prevent shut down, avoid penalties or legal repercussions, and comply with the regulations of the governing body, National Institute of Occupational Safety and Health (NIOSH), and the Ministry of Health.

3.    Improve employee well-being: A safe and healthy workplace is the foundation for a high-morale work environment, which results in increased job satisfaction, productivity, and overall well-being. It bodes well from a HR perspective with lower sick leaves and hospitalisation, absenteeism, and turnover.

4.    Achieve operational and cost efficiencies: With less disruptions surrounding manpower issues, minimised damage to company property, and compensation claims, this translates to improvements in overall operations efficiency and cost savings in the long run.

5.    Build trust and reputation: Certification under ISO 45001:2018 clearly demonstrates an organisation’s commitment to workplace safety and health to all stakeholders, including employees, clients, suppliers, and investors. It also aligns with the United Nation’s Sustainable Development Goals, enhancing trust and credibility in the cleaning industry, whilst being viewed as a desirable company to work with.

6.    Global recognition: ISO 45001:2018 is internationally recognised. Thus, stakeholders from around the globe will be assured that the organisation adheres to a global standardised approach to safety and health.


Maclean’s Journey to ISO 45001:2018 Certification

At Maclean, our commitment to ISO 45001:2018 certification isn’t a one-off endeavour. It’s not just about having a collection of certifications either. It’s about implementing best practices that are recognised globally. Especially in the cleaning services industry, we must protect the safety and well-being of our people.

The attainment of ISO 45001:2018 certification was a collaborative effort between all departments, teams, and the leadership at Maclean. Through a shared vision of cultivating a safer and healthier workplace, we pulled together to deliver everything necessary to go through the process. The certification is the testament of our commitment towards safety and health practices, and we continue to drive improvements to elevate the business and the industry.

References:

1. ISO Technical Committee 283. (2018, March). ISO 45001:2018 Occupational health and safety management systems - Requirements with guidance for use.
2. Gasiorowski-Denis E. (2018, March 12). ISO 45001 is now published.

Beyond Cost Effective Solutions

“Thank you, Maclean team, for the good support and on time completion of the cleaning activities as required at the Phase 2 cafeteria and Phase 2 new wing office floor without any delays which met client satisfaction.”

Manufacturing

“The final cleaning has come to an end today. We appreciate your team's full commitment and cooperation in ensuring the successful completion of the cleaning work at Plot H. Your site person in charge and his team has performed well throughout the cleaning period. Their prompt response and action as well as their workmanship on the end-product satisfied us.”

Construction

“I would like to take this opportunity to first, thank you for the 9 years of services to the hospital. Maclean has offered a top-level cleaning service with the magnificent team of client service right down to the cleaner.

I am particularly writing to appreciate the cleaner, namely BAL BAHADUR, M. SUMON and MASLINDAH for their professionalism and exceptional work ethic. They are punctual, dependable and presented with more than what has been asked of them.”

Hospital

“We are writing to express my sincere appreciation for the exceptional work of the cleaning crew who was responsible for maintaining the cleanliness of our office premises. Over the past few weeks, we have observed the excellent work that Nur Alom has been doing, and we must say that his dedication and professionalism are truly commendable.

I have personally witnessed Nur Alom going the extra miles to ensure that the office is clean and hygienic especially during these challenging times post pandemic. His commitment to maintaining a clean and safe environment has been exceptional, and he has made a significant contribution to keep our workplace safe and healthy for all employees. “

Office

“We would like to express our thanks towards janitor Suriakala for excellent cleaning services rendered during Deep Cleaning activities on 14th and 28th January 2023. As well, we find her job deliverance is excellent and committed on daily routine tasks.

Hereby, we extend our thanks to Bobby, Fahmi for their prompt response of any inquiries and replacement planning during janitor's absence. We are also thankful to be supported by the Maclean team for

  • deep cleaning upholstery office chairs, sofa
  • fabric wall meeting rooms
  • fabric cubicle – employee workstation areas
  • lobby reception, breakout area, workstation area
  • floor scrubbing at carpeted area total approximately 3,617sqft
  • floor scrubbing at pantry vinyl floor area"
Office

“Excellent cleaning services. Prompt response of any inquiries and fast planning during your janitor on leave”

Hypermarket

“Excellent service during the summer break for the school opening preparations - efficient, gracious customer service, the level of detail and accountability you have demonstrated on the housekeeping service.”

Education

Our Supervisors and Crew Are Well Trained

“I received a verbal compliment from client on Crew’s performance & improvement after we had engagement meeting. Well done and keep up the good work!”

Office

“Services provided by the crew on site was good and amazing, especially the head of the crew obviously showing his excellent performance on managing his team that provided high quality cleanliness service throughout the year. They have shown a great team spirit and hope this can continue and maintained in future. I would also take this opportunity to congratulate Miss Nadia who trained such a good team and of course your good services to our company as well.”

Retail

“Thank you very much for the team you lead! Professional and high efficiency!”

Education

“Convey our outmost appreciations for the excellent service provided to our team in Bayan Lepas. Your team, which is Samy and his supportive team, have been doing great jobs & supported us. Samy has been committed to all the tasks given with fast response from him & the teams.”

Manufacturing

“Formally and sincerely express our gratitude for the amazing honesty your team shown during recently lost and found case. Nurhayati Binti Abdullah had shown exceptional discipline and dedication to her daily work. Her actions directly impacted our image and Maclean directly benefited the team and company on a greater level. Once again, thank you for the leadership shown by Maclean’s management team – Kak Mis on the diligence and integrity adopted for all the team on the site.”

Office

“Layanan yang sangat baik, berdisiplin, komited, sabar, berbudi bahasa dan sentiasa positif.”

3S Centre

“Thank You for the Good Service. I would like to express my deep appreciation for the women who are doing the cleaning at our premise. I am very satisfied with their work! I would like to thank Diana (supervisor) and Sajib who always monitor and ensure someone to cover when the cleaners go on leave. Good teamwork and dependable.”

Education

We Are Well Versed with Various Industry Compliancy Requirements

“Congratulations “Maclean Team” as all cleaners have successfully passed the EHS training that was conducted on site.

We are satisfied with their service”

Manufacturing

“Thanks for your team’s kind support to maintain the cleanliness of our LMM plant during our two important events:

(1) EHS Corporate Audit

(2) EHS Plan Forum Recognition”

Manufacturing

“Thank you very much for giving 100% support and for ensuring we followed and maintained proper social distancing amid the events.”

Manufacturing

“Gratitude for Maclean’s performance and support during our compliance audit held last October. Maclean’s team has made so much effort in order to keep our business running with full compliance. It's a good image that we comply to every legal requirement that was relevant with Maclean’s help. Maimunah has been key player into this Audit weeks.”

Office

“Many thanks to Zura for the last compliance audit which covered compliance in pharmaceuticals.”

Office

“Our management would like to take the opportunity to sincerely thank you for the excellent service provided to our facility especially for the fresh goods department, for maintaining cleanliness as per our standard.”

Hypermarket

“Able to answer questions from Auditor during ISO Audit.”

Office

Understanding Urgency and Providing Personalised Attention

“We would like to extend our greatest appreciation to you and your team for all the hard work going the extra mile ensuring everything is ready for the event. We know there were a quite a bit of last-minute requests, but you guys managed to extend your excellent service and that made a difference definitely. We appreciate your contribution and management also relay their appreciation and gratitude to all the Janitor team. Thank you so much for being good support for this event and hope this good performance can be maintained.”

Manufacturing

“Hope you are doing great. For the past few months Samy Rau has been supervising our Penang location. We are very grateful that he has been showing his interest and helping me to solve a lot of problems. His presence here during the site visit has made us able to voice up regarding most issues directly. Most pending issues have been resolved. We hope that we will make a better team in future.”

Manufacturing

“I would like to take this opportunity to thank Samy and the team, especially Ali Raihan, Sajib Sikdar and all Maclean team members for helping our team on the water leaking issue that happened. Their fast respond to our call during midnight and coming to help us to handle the situation. Keep it up and continue to work together and support our Facilities team.”

Manufacturing

“They are remarkable with their attitudes. The way they go above and beyond to ensure that all our events are presented well, their sense of collaboration and attention to detail is greatly valued.”

Education

“I would like to extend our appreciation for the amazing work done by your team on site especially team leader, Maimunah in supporting several occasions of main event. They have been supportive in terms of logistic, pre-event preparation and on top of that making the event running smoothly.

Please pass my appreciation to Maimunah, Sulaiman, Susilawati and Haipah for their support.”

Office

In addition to the above, we are proud and grateful to receive 2 awards from CBRE:

  • Exceptional Service Award 2022 
  • Best Safety and Covid Response Award 2022

So, try us out and experience the Maclean service first-hand. 

To find out more on how we give you the best value for your budget without compromising your health or safety, please connect with us at 03-7773 0300 or enquire@maclean.com.my.

July 2024
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