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When it comes to finding the right commercial cleaning service for your business, there are many aspects to consider. From fundamentals including the range of services offered to client testimonials and reviews, a systematic quality control process in ensuring the services is maintained to the highest standards is equally essential. At Maclean, rest assured you can check these important aspects off your list.
As a reliable business that provides innovative commercial cleaning solutions, we are constantly on the lookout to improve ourselves - be it in terms of on-ground duties, our client-servicing teams or back-end support. Not only do we deliver our promise to provide the best cleaning services, we also employ the use of the 100-points Service Audit Process, where we ensure our cleaning services meet the minimum standards of acceptable performance (MSAP) aligned with our client’s needs and expectations.
Wonder why it is called the 100-points Service Audit Process? This is because the process has a guideline that is divided into 20 different categories, where each category contributes different weightage in percentage to sum up to 100 points. For an accurate scoring system, points will be given based on the benchmark audit that describes each category’s condition in the guideline. Depending on the requirements of the facility, the frequency of audits ranges from monthly to quarterly.
To maintain an impartial audit process, Maclean has a dedicated team of auditors that has undergone specific training and is acutely aware of its independent position. Our auditors are a part of Maclean’s Training, Safety and Service Audit Department and reports directly to our CEO and COO. Though our auditors are employees of Maclean, they are objective, professional and ethical when it comes to their duties, offering unbiased assessments to ensure all relevant areas are covered and at the same time provide suggestions for improvement to the site’s operational team.
Based on live findings on site, our auditors follow a thorough checklist and a systematic procedure so that the service provided is maintained at the highest standards. This comprehensive process will create a more secure and safe working environment, giving peace of mind to you, your employees, business partners and visitors. Having this assessment will also provide you with an advantage to stand out from your competition.
Aligning with Maclean’s MSAP and ISO 9001:2015 certification, the audits are performed to ensure consistency in our service quality while meeting international standards of America’s Centers for Disease Control and Prevention (CDC), Environmental Protection Agency (EPA), Singapore’s National Environment Agency (NEA), the British Institute of Cleaning Science (BICS) and the Worldwide Cleaning Industry Association (ISSA), which Maclean is a member of.
A detailed service audit helps to detect shortcomings and identify root causes in order for us to implement corrective and preventive actions in maintaining client satisfaction. Through this process, clients’ premises are ensured to be up to standards at all times in addition to keeping the environment safe and clean.
As our esteemed clients, rest assured that Maclean is committed to upholding the highest standards of service excellence to you and your organization. Reach out to us If you would like to know more about our 100- Points Service Audit Process.