What to Do if Your Premise is Flooded

What to Do if Your Premise is Flooded

Malaysians have endured the worst in the last few weeks of 2021. Over the weekend of 17th December, several states including the Klang Valley, Pahang, Kelantan and Terengganu were battered by torrential downpours which displaced more than 71,000 people, forcing them to evacuate and take shelter at temporary relief centres. 

It was a weekend of chaos as flood water rose steadily at badly affected places like Taman Sri Muda in Shah Alam, Hulu Langat and Klang. It is in times like this that we truly see the generosity, kindness and the spirit of being Malaysians. It was indeed heartwarming to hear stories of #kitajagakita whereby unaffected citizens pooled together resources, time, energy and money to help those affected by the floods.

Whether it is caused by climate change or poor irrigation systems, we have all learned something from the flooding incident – that we must be prepared. At the time of writing, some kampungs and districts are still inundated. Once the waters recede, the tough labour of cleaning up and repair works begin. If you are ever caught in a situation where your premise is flooded, remember these safety tips when you enter your premise post-flood.

Ensure Personal Safety

  1. Waterlogged buildings may have suffered structural damages. Check for any structural damage of the building or if there are any signs that the building may collapse. Do not enter if you see any cracks or instability.
  2. Turn off the main source of electricity without stepping into water. Standing water and electricity do not mix and you do not want the risk of life-threatening dangers when electricity is restored. Wear rubber gloves and boots as rubber does not conduct electric current.
  3. Look out for wildlife such as snakes and monitor lizards that may have wandered into your building. Call the fire authorities for assistance to safely remove them.
  4. Inspect storage and piping systems containing flammable liquid. Repair any leaks immediately and prohibit smoking to prevent fires.
  5. Flood waters are often contaminated with chemicals, sewage, garbage and debris. Ensure that all personnel put on full personal protective equipment, including goggles, respirators, gloves, etc.

Secure the Premise

  1. Flood-damaged fire protection systems and inoperable fire fighting water supplies can pose a major threat. In addition, the presence of live electrical circuits and equipment, accumulated debris and floating flammable liquids can increase the risk of fire. It is advisable to restore fire protection systems as quickly as possible.
  2. Unplug all appliances such as fans, lamps, air purifiers and try to dry them out. Replace appliances if needed.
  3. Have a qualified technician inspect other parts of gas and electric appliances that have been submerged (such as motors, electric circuits and venting systems) to ensure continued safe operation.

Identify the Damages

  1. If your premise insurance covers natural disasters, be sure to document the damage in a detailed manner. Take pictures and video recordings of the conditions of the structure, equipment and furnishings. It is helpful to take voice recordings to accompany the photos and video for insurance purposes.

Commence Clean-Up

  1. Your premise is only safe to be re-inhabited once thorough cleaning and disinfecting has been done. Flood waters are carriers for all kinds of bacteria and may cause infections and illnesses. You are advised to discard any items that are unsalvageable such as files and documents and cardboard boxes and soft items such as carpets and cushions.
  2. Figuring out where and how to start the cleaning process can be frustrating. We understand that unexpected disasters like floods can be traumatic and cause anxiety and a sense of grief. Hence, to alleviate stress, we recommend contacting a professional cleaning service like maclean to help with thorough post-flood cleaning and disinfecting including the removal of standing water, elimination of contamination and removal of odour and mould.

maclean’s long-standing legacy started off with us helping many multinational companies clean up their premises after the flash floods in 1971, hence we have immense experience in dealing with waterlogged premises. Our team provides excellent customer service and communicates efficiently with you so that delays, worries and losses are minimized, enabling your return to normalcy as quickly as possible. 

If you would like to find out more about our cleaning and disinfection process in detail, please do not hesitate to contact us.

Beyond Cost Effective Solutions

“Thank you, Maclean team, for the good support and on time completion of the cleaning activities as required at the Phase 2 cafeteria and Phase 2 new wing office floor without any delays which met client satisfaction.”


“The final cleaning has come to an end today. We appreciate your team's full commitment and cooperation in ensuring the successful completion of the cleaning work at Plot H. Your site person in charge and his team has performed well throughout the cleaning period. Their prompt response and action as well as their workmanship on the end-product satisfied us.”


“I would like to take this opportunity to first, thank you for the 9 years of services to the hospital. Maclean has offered a top-level cleaning service with the magnificent team of client service right down to the cleaner.

I am particularly writing to appreciate the cleaner, namely BAL BAHADUR, M. SUMON and MASLINDAH for their professionalism and exceptional work ethic. They are punctual, dependable and presented with more than what has been asked of them.”


“We are writing to express my sincere appreciation for the exceptional work of the cleaning crew who was responsible for maintaining the cleanliness of our office premises. Over the past few weeks, we have observed the excellent work that Nur Alom has been doing, and we must say that his dedication and professionalism are truly commendable.

I have personally witnessed Nur Alom going the extra miles to ensure that the office is clean and hygienic especially during these challenging times post pandemic. His commitment to maintaining a clean and safe environment has been exceptional, and he has made a significant contribution to keep our workplace safe and healthy for all employees. “


“We would like to express our thanks towards janitor Suriakala for excellent cleaning services rendered during Deep Cleaning activities on 14th and 28th January 2023. As well, we find her job deliverance is excellent and committed on daily routine tasks.

Hereby, we extend our thanks to Bobby, Fahmi for their prompt response of any inquiries and replacement planning during janitor's absence. We are also thankful to be supported by the Maclean team for

  • deep cleaning upholstery office chairs, sofa
  • fabric wall meeting rooms
  • fabric cubicle – employee workstation areas
  • lobby reception, breakout area, workstation area
  • floor scrubbing at carpeted area total approximately 3,617sqft
  • floor scrubbing at pantry vinyl floor area"

“Excellent cleaning services. Prompt response of any inquiries and fast planning during your janitor on leave”


“Excellent service during the summer break for the school opening preparations - efficient, gracious customer service, the level of detail and accountability you have demonstrated on the housekeeping service.”


Our Supervisors and Crew Are Well Trained

“I received a verbal compliment from client on Crew’s performance & improvement after we had engagement meeting. Well done and keep up the good work!”


“Services provided by the crew on site was good and amazing, especially the head of the crew obviously showing his excellent performance on managing his team that provided high quality cleanliness service throughout the year. They have shown a great team spirit and hope this can continue and maintained in future. I would also take this opportunity to congratulate Miss Nadia who trained such a good team and of course your good services to our company as well.”


“Thank you very much for the team you lead! Professional and high efficiency!”


“Convey our outmost appreciations for the excellent service provided to our team in Bayan Lepas. Your team, which is Samy and his supportive team, have been doing great jobs & supported us. Samy has been committed to all the tasks given with fast response from him & the teams.”


“Formally and sincerely express our gratitude for the amazing honesty your team shown during recently lost and found case. Nurhayati Binti Abdullah had shown exceptional discipline and dedication to her daily work. Her actions directly impacted our image and Maclean directly benefited the team and company on a greater level. Once again, thank you for the leadership shown by Maclean’s management team – Kak Mis on the diligence and integrity adopted for all the team on the site.”


“Layanan yang sangat baik, berdisiplin, komited, sabar, berbudi bahasa dan sentiasa positif.”

3S Centre

“Thank You for the Good Service. I would like to express my deep appreciation for the women who are doing the cleaning at our premise. I am very satisfied with their work! I would like to thank Diana (supervisor) and Sajib who always monitor and ensure someone to cover when the cleaners go on leave. Good teamwork and dependable.”


We Are Well Versed with Various Industry Compliancy Requirements

“Congratulations “Maclean Team” as all cleaners have successfully passed the EHS training that was conducted on site.

We are satisfied with their service”


“Thanks for your team’s kind support to maintain the cleanliness of our LMM plant during our two important events:

(1) EHS Corporate Audit

(2) EHS Plan Forum Recognition”


“Thank you very much for giving 100% support and for ensuring we followed and maintained proper social distancing amid the events.”


“Gratitude for Maclean’s performance and support during our compliance audit held last October. Maclean’s team has made so much effort in order to keep our business running with full compliance. It's a good image that we comply to every legal requirement that was relevant with Maclean’s help. Maimunah has been key player into this Audit weeks.”


“Many thanks to Zura for the last compliance audit which covered compliance in pharmaceuticals.”


“Our management would like to take the opportunity to sincerely thank you for the excellent service provided to our facility especially for the fresh goods department, for maintaining cleanliness as per our standard.”


“Able to answer questions from Auditor during ISO Audit.”


Understanding Urgency and Providing Personalised Attention

“We would like to extend our greatest appreciation to you and your team for all the hard work going the extra mile ensuring everything is ready for the event. We know there were a quite a bit of last-minute requests, but you guys managed to extend your excellent service and that made a difference definitely. We appreciate your contribution and management also relay their appreciation and gratitude to all the Janitor team. Thank you so much for being good support for this event and hope this good performance can be maintained.”


“Hope you are doing great. For the past few months Samy Rau has been supervising our Penang location. We are very grateful that he has been showing his interest and helping me to solve a lot of problems. His presence here during the site visit has made us able to voice up regarding most issues directly. Most pending issues have been resolved. We hope that we will make a better team in future.”


“I would like to take this opportunity to thank Samy and the team, especially Ali Raihan, Sajib Sikdar and all Maclean team members for helping our team on the water leaking issue that happened. Their fast respond to our call during midnight and coming to help us to handle the situation. Keep it up and continue to work together and support our Facilities team.”


“They are remarkable with their attitudes. The way they go above and beyond to ensure that all our events are presented well, their sense of collaboration and attention to detail is greatly valued.”


“I would like to extend our appreciation for the amazing work done by your team on site especially team leader, Maimunah in supporting several occasions of main event. They have been supportive in terms of logistic, pre-event preparation and on top of that making the event running smoothly.

Please pass my appreciation to Maimunah, Sulaiman, Susilawati and Haipah for their support.”


In addition to the above, we are proud and grateful to receive 2 awards from CBRE:

  • Exceptional Service Award 2022 
  • Best Safety and Covid Response Award 2022

So, try us out and experience the Maclean service first-hand. 

To find out more on how we give you the best value for your budget without compromising your health or safety, please connect with us at 03-7773 0300 or enquire@maclean.com.my.

Jan 2022
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