What to Look for When Engaging Commercial Cleaning Services

What to Look for When Engaging Commercial Cleaning Services

With more businesses now allowed to resume operations, they are also faced with changing expectations from customers and the shifting policies from our government. Many businesses are also taking a step up and re-evaluating their cleaning procedures to ensure the health, safety and well-being of their employees, customers and visitors.

A working environment that meets high standards in cleaning and sanitation is fundamental. Besides stocking up the workplace with soap, disinfectants and hand sanitizers, most businesses rely on third-party cleaning professionals to manage their cleaning and sanitation needs.

Selecting the Right Commercial Cleaning Service

A few tips that will help in selecting the right commercial cleaning service include:

  • Assess your workplace and figure out what needs to be cleaned and how frequently.
  • Identify your high-touch point areas to clean and disinfect these areas at least once a day, as recommended by the Centers for Disease Control and Prevention (CDC).
  • Get familiar with the type of products and equipment that are needed to get the job done right.

With that in mind, here are some useful pointers to consider when looking for commercial cleaning and disinfecting services.

1. Engage with Experienced Companies with Strong References and Testimonies

Commercial cleaning companies that are competent and experienced naturally deliver higher quality results, as they are usually equipped with the latest equipment, approved chemical and new technologies. Supporting their competencies are references with strong testimonies, which allow business owners to weigh the pros and cons of the services offered while having an insight to the costs incurred through these referrals.

2. Speak to Companies that Offer a Broad Range of Cleaning Services and Able to Tailor Solutions

A commercial cleaning company that has an extensive range of cleaning and sanitation services enables business owners to choose the services that fits them best conveniently, as everything is under one roof. If the cleaning services can be tailored to fulfil clients’ specific needs, it also shows the versatility and competency of the company.

3. Consider Cleaning Companies that are Covered and Licensed

When a commercial cleaning company is covered and licensed, business owners can pick and choose their preferred services with an easy mind as the professionals are equipped with the necessary licenses and are authorized to offer their respective services. Additionally, business owners can also be rest assured that there will not be any illegal workforce and worry about damages caused by mistakes or oversights that may occur by the company.

4. Evaluate Companies that has an Occupational Safety & Health (OSHA) Policy

It is a good idea to research on cleaning companies that have established an Occupational Safety & Health Administration (OSHA) policy, conduct Chemical Health Risk Assessment (CHRA) and implements Hazard Identification, Risk Assessment and Risk Control (HIRARC), which is the basis of occupational safety and health. It is also vital for cleaning companies to have proper procedures, work method statements and an effective audit process in place. Considering the pandemic, businesses these days value a cleaning company that has mapped out detailed Covid-19 preventive measures and the actions required as well as those who provide regular RTK Antigen or PCR tests for their staff.

5. Research on Companies that has Extensive Resources

The pandemic has accelerated the process of digitalisation at a pace that we have never experienced before. As a result, cleaning companies now have a platform that allows them access to a network of resources and a diverse pool of experts that can collaborate and pool their resources to share best practices in the cleaning industry.

The Cleaning and Disinfecting Warriors

At maclean, we have 40 years of experience in eliminating harmful bacteria, germs and viruses in various environments. All of our cleaning crew is trained to meet our local KKM and international standards of CDC, EPA and NEA, with the use of CDC, EPA and NEA-approved industrial strength products. maclean is also a proud member of ISSA, the world’s largest Cleaning & Maintenance trade association, which enables us access to a pool of facility services experts, latest technologies and new learning in facility services management. As a local business ourselves, we continue to strive in improving cleaning and disinfecting methods and personnel training to meet the arising needs caused by the pandemic, and beyond.

Beyond Cost Effective Solutions

“Thank you, Maclean team, for the good support and on time completion of the cleaning activities as required at the Phase 2 cafeteria and Phase 2 new wing office floor without any delays which met client satisfaction.”


“The final cleaning has come to an end today. We appreciate your team's full commitment and cooperation in ensuring the successful completion of the cleaning work at Plot H. Your site person in charge and his team has performed well throughout the cleaning period. Their prompt response and action as well as their workmanship on the end-product satisfied us.”


“I would like to take this opportunity to first, thank you for the 9 years of services to the hospital. Maclean has offered a top-level cleaning service with the magnificent team of client service right down to the cleaner.

I am particularly writing to appreciate the cleaner, namely BAL BAHADUR, M. SUMON and MASLINDAH for their professionalism and exceptional work ethic. They are punctual, dependable and presented with more than what has been asked of them.”


“We are writing to express my sincere appreciation for the exceptional work of the cleaning crew who was responsible for maintaining the cleanliness of our office premises. Over the past few weeks, we have observed the excellent work that Nur Alom has been doing, and we must say that his dedication and professionalism are truly commendable.

I have personally witnessed Nur Alom going the extra miles to ensure that the office is clean and hygienic especially during these challenging times post pandemic. His commitment to maintaining a clean and safe environment has been exceptional, and he has made a significant contribution to keep our workplace safe and healthy for all employees. “


“We would like to express our thanks towards janitor Suriakala for excellent cleaning services rendered during Deep Cleaning activities on 14th and 28th January 2023. As well, we find her job deliverance is excellent and committed on daily routine tasks.

Hereby, we extend our thanks to Bobby, Fahmi for their prompt response of any inquiries and replacement planning during janitor's absence. We are also thankful to be supported by the Maclean team for

  • deep cleaning upholstery office chairs, sofa
  • fabric wall meeting rooms
  • fabric cubicle – employee workstation areas
  • lobby reception, breakout area, workstation area
  • floor scrubbing at carpeted area total approximately 3,617sqft
  • floor scrubbing at pantry vinyl floor area"

“Excellent cleaning services. Prompt response of any inquiries and fast planning during your janitor on leave”


“Excellent service during the summer break for the school opening preparations - efficient, gracious customer service, the level of detail and accountability you have demonstrated on the housekeeping service.”


Our Supervisors and Crew Are Well Trained

“I received a verbal compliment from client on Crew’s performance & improvement after we had engagement meeting. Well done and keep up the good work!”


“Services provided by the crew on site was good and amazing, especially the head of the crew obviously showing his excellent performance on managing his team that provided high quality cleanliness service throughout the year. They have shown a great team spirit and hope this can continue and maintained in future. I would also take this opportunity to congratulate Miss Nadia who trained such a good team and of course your good services to our company as well.”


“Thank you very much for the team you lead! Professional and high efficiency!”


“Convey our outmost appreciations for the excellent service provided to our team in Bayan Lepas. Your team, which is Samy and his supportive team, have been doing great jobs & supported us. Samy has been committed to all the tasks given with fast response from him & the teams.”


“Formally and sincerely express our gratitude for the amazing honesty your team shown during recently lost and found case. Nurhayati Binti Abdullah had shown exceptional discipline and dedication to her daily work. Her actions directly impacted our image and Maclean directly benefited the team and company on a greater level. Once again, thank you for the leadership shown by Maclean’s management team – Kak Mis on the diligence and integrity adopted for all the team on the site.”


“Layanan yang sangat baik, berdisiplin, komited, sabar, berbudi bahasa dan sentiasa positif.”

3S Centre

“Thank You for the Good Service. I would like to express my deep appreciation for the women who are doing the cleaning at our premise. I am very satisfied with their work! I would like to thank Diana (supervisor) and Sajib who always monitor and ensure someone to cover when the cleaners go on leave. Good teamwork and dependable.”


We Are Well Versed with Various Industry Compliancy Requirements

“Congratulations “Maclean Team” as all cleaners have successfully passed the EHS training that was conducted on site.

We are satisfied with their service”


“Thanks for your team’s kind support to maintain the cleanliness of our LMM plant during our two important events:

(1) EHS Corporate Audit

(2) EHS Plan Forum Recognition”


“Thank you very much for giving 100% support and for ensuring we followed and maintained proper social distancing amid the events.”


“Gratitude for Maclean’s performance and support during our compliance audit held last October. Maclean’s team has made so much effort in order to keep our business running with full compliance. It's a good image that we comply to every legal requirement that was relevant with Maclean’s help. Maimunah has been key player into this Audit weeks.”


“Many thanks to Zura for the last compliance audit which covered compliance in pharmaceuticals.”


“Our management would like to take the opportunity to sincerely thank you for the excellent service provided to our facility especially for the fresh goods department, for maintaining cleanliness as per our standard.”


“Able to answer questions from Auditor during ISO Audit.”


Understanding Urgency and Providing Personalised Attention

“We would like to extend our greatest appreciation to you and your team for all the hard work going the extra mile ensuring everything is ready for the event. We know there were a quite a bit of last-minute requests, but you guys managed to extend your excellent service and that made a difference definitely. We appreciate your contribution and management also relay their appreciation and gratitude to all the Janitor team. Thank you so much for being good support for this event and hope this good performance can be maintained.”


“Hope you are doing great. For the past few months Samy Rau has been supervising our Penang location. We are very grateful that he has been showing his interest and helping me to solve a lot of problems. His presence here during the site visit has made us able to voice up regarding most issues directly. Most pending issues have been resolved. We hope that we will make a better team in future.”


“I would like to take this opportunity to thank Samy and the team, especially Ali Raihan, Sajib Sikdar and all Maclean team members for helping our team on the water leaking issue that happened. Their fast respond to our call during midnight and coming to help us to handle the situation. Keep it up and continue to work together and support our Facilities team.”


“They are remarkable with their attitudes. The way they go above and beyond to ensure that all our events are presented well, their sense of collaboration and attention to detail is greatly valued.”


“I would like to extend our appreciation for the amazing work done by your team on site especially team leader, Maimunah in supporting several occasions of main event. They have been supportive in terms of logistic, pre-event preparation and on top of that making the event running smoothly.

Please pass my appreciation to Maimunah, Sulaiman, Susilawati and Haipah for their support.”


In addition to the above, we are proud and grateful to receive 2 awards from CBRE:

  • Exceptional Service Award 2022 
  • Best Safety and Covid Response Award 2022

So, try us out and experience the Maclean service first-hand. 

To find out more on how we give you the best value for your budget without compromising your health or safety, please connect with us at 03-7773 0300 or enquire@maclean.com.my.

Oct 2021
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