A Proactive Approach in Response Towards COVID-19

A Proactive Approach in Response Towards COVID-19

As we are entering the last quarter of 2021, the pandemic is still around us. Even though the SOPs for people who are fully vaccinated are more relaxed now, we still have not won the fight against COVID-19 yet and we are living in unprecedented times.

The New Normal

The pandemic has called for new cleaning and disinfection protocols to be observed by businesses. Having your best interests at heart, maclean remains steadfast to our promise to go above and beyond the call of duty to ensure a cleaner, healthier and safer environment for you, your employees, your clients and your properties. This is where our 3R brand promise of being Reliable, Responsive and Resourceful, and our unwavering commitment to service excellence and client satisfaction have helped us stay ahead of the curve and optimize outcomes for all our clients.

Our Commitment

Aspiring to be Malaysia’s No. 1 facilities services company, maclean is committed to upholding the highest industry standards and benchmarks for quality and assurance. Our track record is recognized and accredited by numerous professional bodies including the National Institute of Occupational Safety and Health (NIOSH), the International Organization for Standardization (ISO), and we are compliant to our respective client’s Responsible Business Alliance (RBA) and Environmental Health and Safety (EHS) requirements.

Armed with 40 years of experience in the cleaning industry, we understand that the best value we can give to our clients is through our dedicated service, and continually advancing and innovating our methods and processes to increase effectiveness and efficiency in safety, health and sustainability. 

maclean has stringent policies and business continuity plans in place, hence when the pandemic emerged in early 2020, we ensured that our management and cleaning teams were constantly updated and trained to not only meet, but go beyond the recommendations and guidelines from the Kementerian Kesihatan Malaysia (KKM).

Our Practices

In addition, we also aligned our practices with global policies and guidelines from the Centers for Disease Control and Prevention (CDC) and Environmental Protection Agency (EPA) USA, European Center for Disease Prevention and Control (ECDC), National Health Services (NHS) UK, and National Environment Agency (NEA), Singapore. We are pleased to share that only CDC, EPA and NEA approved industrial strength products are used in our services.

As the situation continued to evolve, with the potential increase in business risk, maclean took additional precautionary measures above and beyond the required Covid-19 prevention protocols and guidelines including:

  • Prohibit inter-state and inter-jobsites travel among our employees;
  • Prohibit stopover to public places including petrol station and food outlets when journeying from home to office and/or client’s premises and vice versa;
  • Provision of meals to employees in office to reduce the risk of exposure;
  • Provision of Covid-19 kit for employee’s emergency use;
  • Dedicated emergency response vehicle to ferry Covid-19 positive service crew to quarantine centres;
  • Identified isolation quarter in our office for employee who suddenly feels unwell at work;
  • Disinfect our vehicles that ferry our service crew after every trip;
  • Cleaning first, then disinfect methodology, and product training;
  • Regular Covid-19 updates and education sessions;
  • Put in place a comprehensive COVID-19 screening and testing strategy. All our foreign service crew have registered under PERKESO’s Program Saringan Prihatin (PSP) and are taking the mandatory RTK Antigen tests progressively. In addition, we schedule monthly PCR tests for our project and disinfecting teams who work from jobsite to jobsite.

Ultimately, we want to protect the health and safety of our service crew as well as ensure peace of mind for our clients as we continue to perform excellent cleaning and disinfection services.

Moving forward, we continue to review, revise and implement our Covid-19 BCP measures and processes to further protect our clients and their properties from potential exposure.

Stay Connected with us

While we recount and reassure you on some of our best practices in upholding safety and disinfection, it is also part of our commitment to stay connected with you. You will be receiving regular updates from our team. Our Head of Client Services, will be in touch to bring you updates and education on the cleaning industry, our Head of Operations, will keep you informed on the latest safety measures, training and methods, whilst our Head of Marketing, will keep you abreast on the trends, insights and latest product and service innovations and offerings in line with the development of the industry and the environment.

Beyond our efforts to stay connected, we assure you that maclean is committed to upholding the highest standards of service excellence to you and your organisation, and we have all your cleaning requirements covered. 

Please feel free to reach out to us at any time if you have any concerns and needs regarding cleaning and disinfecting. The maclean team is ready to work with you to deliver a cleaner, healthier and safer environment, not only for your properties but also for your people and ultimately, for our planet.

Beyond Cost Effective Solutions

“Thank you, Maclean team, for the good support and on time completion of the cleaning activities as required at the Phase 2 cafeteria and Phase 2 new wing office floor without any delays which met client satisfaction.”


“The final cleaning has come to an end today. We appreciate your team's full commitment and cooperation in ensuring the successful completion of the cleaning work at Plot H. Your site person in charge and his team has performed well throughout the cleaning period. Their prompt response and action as well as their workmanship on the end-product satisfied us.”


“I would like to take this opportunity to first, thank you for the 9 years of services to the hospital. Maclean has offered a top-level cleaning service with the magnificent team of client service right down to the cleaner.

I am particularly writing to appreciate the cleaner, namely BAL BAHADUR, M. SUMON and MASLINDAH for their professionalism and exceptional work ethic. They are punctual, dependable and presented with more than what has been asked of them.”


“We are writing to express my sincere appreciation for the exceptional work of the cleaning crew who was responsible for maintaining the cleanliness of our office premises. Over the past few weeks, we have observed the excellent work that Nur Alom has been doing, and we must say that his dedication and professionalism are truly commendable.

I have personally witnessed Nur Alom going the extra miles to ensure that the office is clean and hygienic especially during these challenging times post pandemic. His commitment to maintaining a clean and safe environment has been exceptional, and he has made a significant contribution to keep our workplace safe and healthy for all employees. “


“We would like to express our thanks towards janitor Suriakala for excellent cleaning services rendered during Deep Cleaning activities on 14th and 28th January 2023. As well, we find her job deliverance is excellent and committed on daily routine tasks.

Hereby, we extend our thanks to Bobby, Fahmi for their prompt response of any inquiries and replacement planning during janitor's absence. We are also thankful to be supported by the Maclean team for

  • deep cleaning upholstery office chairs, sofa
  • fabric wall meeting rooms
  • fabric cubicle – employee workstation areas
  • lobby reception, breakout area, workstation area
  • floor scrubbing at carpeted area total approximately 3,617sqft
  • floor scrubbing at pantry vinyl floor area"

“Excellent cleaning services. Prompt response of any inquiries and fast planning during your janitor on leave”


“Excellent service during the summer break for the school opening preparations - efficient, gracious customer service, the level of detail and accountability you have demonstrated on the housekeeping service.”


Our Supervisors and Crew Are Well Trained

“I received a verbal compliment from client on Crew’s performance & improvement after we had engagement meeting. Well done and keep up the good work!”


“Services provided by the crew on site was good and amazing, especially the head of the crew obviously showing his excellent performance on managing his team that provided high quality cleanliness service throughout the year. They have shown a great team spirit and hope this can continue and maintained in future. I would also take this opportunity to congratulate Miss Nadia who trained such a good team and of course your good services to our company as well.”


“Thank you very much for the team you lead! Professional and high efficiency!”


“Convey our outmost appreciations for the excellent service provided to our team in Bayan Lepas. Your team, which is Samy and his supportive team, have been doing great jobs & supported us. Samy has been committed to all the tasks given with fast response from him & the teams.”


“Formally and sincerely express our gratitude for the amazing honesty your team shown during recently lost and found case. Nurhayati Binti Abdullah had shown exceptional discipline and dedication to her daily work. Her actions directly impacted our image and Maclean directly benefited the team and company on a greater level. Once again, thank you for the leadership shown by Maclean’s management team – Kak Mis on the diligence and integrity adopted for all the team on the site.”


“Layanan yang sangat baik, berdisiplin, komited, sabar, berbudi bahasa dan sentiasa positif.”

3S Centre

“Thank You for the Good Service. I would like to express my deep appreciation for the women who are doing the cleaning at our premise. I am very satisfied with their work! I would like to thank Diana (supervisor) and Sajib who always monitor and ensure someone to cover when the cleaners go on leave. Good teamwork and dependable.”


We Are Well Versed with Various Industry Compliancy Requirements

“Congratulations “Maclean Team” as all cleaners have successfully passed the EHS training that was conducted on site.

We are satisfied with their service”


“Thanks for your team’s kind support to maintain the cleanliness of our LMM plant during our two important events:

(1) EHS Corporate Audit

(2) EHS Plan Forum Recognition”


“Thank you very much for giving 100% support and for ensuring we followed and maintained proper social distancing amid the events.”


“Gratitude for Maclean’s performance and support during our compliance audit held last October. Maclean’s team has made so much effort in order to keep our business running with full compliance. It's a good image that we comply to every legal requirement that was relevant with Maclean’s help. Maimunah has been key player into this Audit weeks.”


“Many thanks to Zura for the last compliance audit which covered compliance in pharmaceuticals.”


“Our management would like to take the opportunity to sincerely thank you for the excellent service provided to our facility especially for the fresh goods department, for maintaining cleanliness as per our standard.”


“Able to answer questions from Auditor during ISO Audit.”


Understanding Urgency and Providing Personalised Attention

“We would like to extend our greatest appreciation to you and your team for all the hard work going the extra mile ensuring everything is ready for the event. We know there were a quite a bit of last-minute requests, but you guys managed to extend your excellent service and that made a difference definitely. We appreciate your contribution and management also relay their appreciation and gratitude to all the Janitor team. Thank you so much for being good support for this event and hope this good performance can be maintained.”


“Hope you are doing great. For the past few months Samy Rau has been supervising our Penang location. We are very grateful that he has been showing his interest and helping me to solve a lot of problems. His presence here during the site visit has made us able to voice up regarding most issues directly. Most pending issues have been resolved. We hope that we will make a better team in future.”


“I would like to take this opportunity to thank Samy and the team, especially Ali Raihan, Sajib Sikdar and all Maclean team members for helping our team on the water leaking issue that happened. Their fast respond to our call during midnight and coming to help us to handle the situation. Keep it up and continue to work together and support our Facilities team.”


“They are remarkable with their attitudes. The way they go above and beyond to ensure that all our events are presented well, their sense of collaboration and attention to detail is greatly valued.”


“I would like to extend our appreciation for the amazing work done by your team on site especially team leader, Maimunah in supporting several occasions of main event. They have been supportive in terms of logistic, pre-event preparation and on top of that making the event running smoothly.

Please pass my appreciation to Maimunah, Sulaiman, Susilawati and Haipah for their support.”


In addition to the above, we are proud and grateful to receive 2 awards from CBRE:

  • Exceptional Service Award 2022 
  • Best Safety and Covid Response Award 2022

So, try us out and experience the Maclean service first-hand. 

To find out more on how we give you the best value for your budget without compromising your health or safety, please connect with us at 03-7773 0300 or enquire@maclean.com.my.

Oct 2021
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