Speak Up – We Want to Hear Your Concerns

‍At Maclean, we are committed in conducting our business with integrity, fairness, and respect for human rights. We encourage anyone who has concerns about unethical conduct, labour practices, workplace safety, environmental issues, or violations of our policies or applicable laws to report them.

We believe that raising concerns helps us improve our workplace, protect the rights and well-being of workers, and strengthen our commitment to responsible business practices.

Our grievance mechanism is available to all stakeholders, internal and external and is designed to ensure that concerns are received, reviewed, and addressed in a fair, confidential, and timely manner.

‍Who Can Raise a Concern or Suggestion?

‍Anyone may submit a grievance or concern, including:
‍
• Employees
• Foreign workers
• Job applicants
• Suppliers and subcontractors
• Contractors
• Business partners
• Customers
• Members of the public
• Local communities

What Can Be Reported?

‍You may report concerns relating to, but not limited to:

Labour & Human Rights

• Forced labour
• Child labour
• Human trafficking
• Recruitment fees or unethical recruitment practices
• Wage and benefit issues
• Excessive working hours
• Withholding of passports or personal documents
• Freedom of association concerns

Workplace Conduct
‍
• Harassment or bullying
• Discrimination
• Abuse or intimidation
• Retaliation against workers
• Unfair treatment

Health, Safety & Environment
‍
• Unsafe working conditions
• Occupational health and safety concerns
• Environmental pollutionImproper waste disposal
• Environmental violations

Business Ethics
‍
• Bribery or corruption
• Fraud
• Theft
• Conflict of interest
• Falsification of records
• Misuse of company assets
• Data privacy breaches
‍
Other Concerns
‍
• Violations of company policies
• Violations of applicable laws or regulations
• Any conduct inconsistent with our Code of Conduct or ethical standards

‍
‍Confidentiality and Protection Against Retaliation

‍Maclean ensures the protection of the identity of individuals who raise concerns or report grievances in good faith and protects them from retaliation. We will:

• Treat all reports as confidential to the greatest extent possible.
• Protect the identity of the reporting person where practical.
• Prohibit retaliation, discrimination, intimidation, harassment, or any adverse action against anyone who reports a concern or participates in an investigation in good faith.Any act of retaliation will itself be treated as a serious breach of company policy.


How to Submit a Grievance

‍Grievance can be submitted by filling up the grievance form through any of the following channels: email directly to the Compliance Officer, via the Google Form, by mail to Maclean headquarters, or by phone.

• Compliance Officer Email: compliance@maclean.com.my

• Google Form Link: https://forms.gle/qTXHSt93oyWDRDqG9

• Post Mail:

  Compliance Officer
  Maclean Services Sdn. Bhd.
  3, Jalan PJS 5/6, Taman Desaria,
  46000 Petaling Jaya, Selangor Darul Ehsan, Malaysia.

• Telephone: +603-7773 0300 Ext 101

• Monday to Friday, 9.00am to 5.00pm


Anonymous Reporting
‍
‍Anonymous reports are accepted. While anonymous reports may limit our ability to obtain additional information during the investigation, every reasonable effort will be made to assess and investigate the concern based on the information provided. Providing your contact details may assist us in conducting a more thorough investigation and communicating the outcome where appropriate.


Good Faith Reporting

‍We encourage reports made honestly and in good faith. Knowingly submitting false or malicious allegations may result in appropriate action. However, no action will be taken against any person who raises a genuine concern in good faith, even if the concern is ultimately not substantiated.

How We Handle Your Report

We handle every grievance through a structured and impartial process to ensure that concerns are properly reviewed and addressed. Appropriate actions will be taken based on the findings of the investigation.

Our Commitment to Human Rights and Responsible Business Conduct

‍Maclean is committed to:

• Respecting internationally recognised human rights.
• Providing a safe, healthy, and respectful workplace.
• Maintaining ethical business practices.
• Complying with applicable laws and customer requirements.
• Providing an accessible grievance mechanism for all stakeholders.
• Continuously improving our management systems and responsible business
 practices.

We appreciate every concern raised and view each report as an opportunity to strengthen our organisation and uphold our commitment to responsible business conduct.